Question 1

I did not receive my order, what do I do now?

Accepted Answer

Check your Orders page first — you'll see a live status for each order (Pending, Processing, Completed). Most orders complete within 24 hours, so give it that long before worrying. If it's still stuck after 24 hours, open a Support ticket with your order number and we'll look into it right away — we'll either get it moving or refund your wallet if it can't be completed.

Question 2

Why are my followers/likes dropping?

Accepted Answer

Occasionally, platforms like Instagram, TikTok, and others will remove accounts flagged as spam or inactive. This causes follower and like counts to drop across the platform for everyone, not just our customers. Sometimes it affects your order, sometimes it doesn't. If you experience a drop within 30 days of your purchase, we'll happily refill it in accordance with our free refill policy.

Question 3

How long does delivery take?

Accepted Answer

Most orders start processing within 60 seconds. Delivery speed depends on the service and quantity — small orders often complete in minutes, larger orders can take a few hours up to a day. Each service card shows a delivery speed indicator so you know what to expect before ordering.

Question 4

What happens if an order fails or is only partially delivered?

Accepted Answer

Failed orders are automatically refunded to your wallet balance. For partial deliveries, we refund the undelivered portion. If you think something was missed, open a Support ticket with the order number and we'll reconcile it.

Question 5

What if my account is private or I change my username during an order?

Accepted Answer

Orders can only be delivered to public accounts, and the username must stay the same for the full duration of the order. If your account is private or you change your username mid-order, delivery will fail or stall and the order is not eligible for a refund. Make your account public and keep the username unchanged until the order shows Completed.

Question 6

How do I add funds?

Accepted Answer

Go to your Wallet from the sidebar or the bottom nav and choose an amount to top up. Funds appear in your balance immediately after payment and can be used across any service on CloutFast.

Question 7

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards through our secure payment processor. All charges appear on your statement under CloutFast and are added to your wallet balance for use on any service.

Question 8

What is your refund policy?

Accepted Answer

Wallet top-ups are non-refundable. If you run into any issue with an order — it doesn't arrive, drops, or fails to complete — we'll fix it directly through a refill or wallet credit via Support Tickets. This ensures your balance is always available to use on our services.

Question 9

Can I get a refund after my order is delivered?

Accepted Answer

Once an order is marked Completed and delivery is confirmed, it isn't eligible for a refund. If you believe the delivery was incorrect or the count is materially off, open a Support ticket within 30 days with the order number and we'll review it.

Frequently Asked Questions

I did not receive my order, what do I do now?

Why are my followers/likes dropping?

How long does delivery take?

What happens if an order fails or is only partially delivered?

What if my account is private or I change my username during an order?